Terms of service


Welcome to Pladoré. By placing an order through our website, you agree to the following terms and conditions.

1. Orders

Please carefully review your product, color, quantity, contact number, and delivery address before placing your order. An order is considered confirmed once it has been verified and accepted by Pladoré.

2. Product Information

We make every effort to display our products, colors, materials, and dimensions accurately. Slight variations in color may occur due to lighting, photography, or individual screen settings.

3. Address Changes

No address changes are allowed after order confirmation. Please make sure your complete and correct delivery address is provided before confirming your order.

4. Return & Refund Policy

Pladoré does not offer returns for change of mind, personal preference, color preference, or other reasons unrelated to a product issue.

However, if you receive an item that is incorrect, damaged, or has a genuine manufacturing defect, please contact us promptly after delivery with photographs/videos so we can review the issue and provide an appropriate remedy in accordance with our policy and applicable law.

5. No Exchange Policy

Pladoré does not offer exchanges for size, color, design preference, change of mind, or any other personal preference.

Where an item is incorrectly delivered, damaged, or has a verified manufacturing defect, the matter will be handled through the applicable return/refund or other appropriate remedy, rather than a standard exchange.

6. Advance Payment Discount

Customers who choose full advance payment may receive a special discount where an advance-payment offer is displayed on the website or communicated by Pladoré.

The applicable discount will be the amount shown at the time of purchase. Advance-payment discounts cannot be combined with other offers unless expressly stated by Pladoré.

7. Delivery

Delivery times may vary depending on the destination and courier service. Customers are responsible for providing accurate contact and delivery information and for being available to receive the order.

8. Payment

Orders may be placed using the payment methods made available by Pladoré at checkout. For advance-payment orders, the order is processed after successful payment verification.

9. Order Cancellation

Orders may only be cancelled before they are confirmed or processed for dispatch. Once an order has been confirmed or dispatched, cancellation may not be possible.

10. Customer Information

Customers are responsible for providing accurate information required to process and deliver their orders.

11. Applicable Rights

Nothing in these terms is intended to exclude or limit any consumer rights or remedies that cannot lawfully be excluded under applicable Pakistani or provincial law. Pladoré reserves the right to update these terms when necessary.

Return Policy

At Pladoré, we carefully inspect and pack every order before dispatch.

We do not accept returns for:

  • Change of mind
  • Personal preference
  • Color preference
  • Incorrect selection by the customer
  • Items that have been used, damaged, altered, or mishandled after delivery

Returns may be considered when:

  • The wrong product was delivered
  • The product arrives damaged
  • A genuine manufacturing defect is identified

Please contact us as soon as possible after receiving your order and provide your order number, photographs, and an unboxing video where available. Our team will review the claim and advise you on the next steps.

Our return/refund policy is disclosed as part of the purchase process, as required under the Punjab Consumer Protection Act.

Refund Policy

Approved refunds will be processed after the returned product or reported issue has been reviewed and verified.

For eligible cases, the refund will generally be made according to the original payment method or another mutually agreed payment method.

For Cash on Delivery (COD) orders, Pladoré may request valid bank/payment details to process an approved refund.

Any refund will be based on the actual amount paid for the order, after taking into account any applicable discounts or promotional offers.

Refunds are not available for orders that simply do not meet the conditions of our Return Policy. This does not affect any rights or remedies that may apply under applicable law.

No Exchange Policy

Pladoré operates a strict No Exchange Policy.

We do not provide exchanges due to:

  • Change of mind
  • Color preference
  • Product preference
  • Incorrect selection by the customer

For an order that is wrongly delivered, damaged, or has a verified manufacturing defect, please contact customer support so the issue can be reviewed under our Return & Refund Policy.

Advance Payment Discount

Enjoy a special discount when you choose full advance payment on eligible orders.

The discount amount or percentage will be clearly displayed at checkout or in the applicable promotion.

Terms:

  • Available only on eligible orders.
  • Full payment must be received before order processing.
  • The discount cannot be combined with another promotion unless stated otherwise.
  • For an approved refund, the refund is calculated on the net amount actually paid after the advance-payment discount.

Address Change Policy

Please double-check your delivery details before confirming your order.

Once your order has been confirmed, the delivery address cannot be changed.

This policy helps us process orders accurately and avoid delays, mis-deliveries, or additional courier charges. Please contact us immediately if you notice an error before order confirmation.