FAQ's
About Pladoré
What is Pladoré?
Pladoré is a contemporary handbag brand focused on elegant, versatile designs made for everyday styling.
Where is Pladoré based?
Pladoré is based in Rahim Yar Khan, Pakistan, and currently serves customers within Pakistan.
Orders
How do I place an order?
Simply select your preferred product and add it to your cart. Enter your correct contact and delivery details at checkout and complete your order.
Can I change my delivery address after placing an order?
Please review your address carefully before confirming your order. Address changes are not permitted after order confirmation.
Can I cancel my order?
Orders may be cancelled only before they are confirmed or processed for dispatch. Once an order has been confirmed or dispatched, cancellation may not be possible.
Shipping & Delivery
Do you offer free shipping?
Yes. Free shipping is currently available on orders over PKR 5,000.
How long does delivery take?
Delivery time can vary depending on your location and the courier service. You will receive the relevant delivery information when your order is processed.
How is my order packaged?
Your handbag is carefully prepared for delivery. It is placed inside a cloth dust bag, wrapped in butter paper, packed in a cardboard box, protected with bubble wrap, and finished with shrink wrap for additional protection.
Products
Are the colors exactly as shown in the pictures?
We make every effort to display product colors accurately. However, slight differences may occur due to lighting, photography, or individual screen settings.
What materials are your bags made from?
Our product materials vary by design, but many of our handbags feature PU leather exteriors with polyester or matching inner materials. Please check the individual product page for exact specifications.
How should I care for my handbag?
Clean gently with a soft, dry or slightly damp cloth. Avoid excessive moisture, harsh chemicals, and prolonged exposure to direct sunlight.
Returns, Refunds & Exchanges
Do you accept returns?
Returns are not accepted for change of mind, personal preference, color preference, or incorrect selection. Returns may be considered for an item that arrives damaged, incorrect, or has a verified manufacturing defect, subject to review under our Return Policy.
Do you offer exchanges?
No. Pladoré does not offer exchanges for changes of mind, color preference, personal preference, or incorrect selection.
What should I do if I receive a damaged or incorrect item?
Please contact us promptly after delivery with your order number and clear photographs/videos of the item and packaging. Our team will review the issue and guide you through the applicable resolution.
How are refunds processed?
Approved refunds are processed after the reported issue or returned product has been reviewed and verified. The refund amount is based on the applicable Return & Refund Policy.
Payments
Do you offer a discount for advance payment?
Eligible orders may receive a special discount for full advance payment. The applicable offer will be displayed at the time of purchase.
What payment methods are available?
Available payment options are shown during checkout and may vary according to the order and current payment options offered by Pladoré.
Contact Us
How can I contact Pladoré?
Our customer support team can be reached through:
WhatsApp / Phone: 0326 0607899
Email: pladore.sales@gmail.com
Location: Canal Rd, Opposite Passport Office, Rahim Yar Khan, 64200, Pakistan
Need help with your order?
We're always happy to assist. Please have your order number ready when contacting us so we can help you more quickly.